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Forging Framed Freedom
Trust in us at Berwick to listen to what it is you need, you’re in capable hands and we will find a tailored approach to fit your needs utilising our bespoke technology to make your life easier. Let us help you improve efficiencies, enhance your reputation, increase profitability, and reduce risks.
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Lean Audits
How do your results compare with standards and budgets? Take advantage of our free audits.
A comprehensive support service for corporate clients to assist them with compliance, these FREE audits draw on our vast knowledge of the industry, the products and the regulations. This auditing service is used widely by both:
Care Groups with multiple locations
Our consultants are regularly sent in to
homes to assist Area Management with compliance.
Crisis Management
Who usually have a narrow window of opportunity to create
both financial and operationally sustainable sites.
Introducing CORE Ordering Portal, created by Berwick Care
Super charge your orders with the core ordering portal! The portal substantially helps cut back-office time to give you back control over purchasing - saving you time and money.
Set up multiple levels of sub-accounts to manage who has access to what – whether it’s a limited range of products to order, or a monthly spending limit for each department within your organisation. The Order Approval functionality has the option for management approval for orders created by sub-users, prior to completion. Alternatively, you can set budgets meaning sub-users are able to check out, but only up to a certain value. This limit can be set by order, or an overall daily, weekly or monthly budget and, once reached, sub-users will need to run subsequent orders past management.
Care Home Fit Out
Did you know… An effectively designed room goes beyond aesthetics. Our care home interiors projects are specifically crafted to alleviate stress on nursing staff, maximize occupancy rates, and provide comfort to patients who may feel isolated.
If you require assistance with care home interiors refurbishment or a complete care home refurbishment, our comprehensive services encompass design, project management, supply, and installation. Experience exceptional care home refurbishment with Berwick Care, a trusted family supplier of care home products since 1997.
Our interior design services
Care & Hygiene Products
Our specialized range of care and hygiene products is specifically designed to meet the needs of the care sector.
You can find all the necessary medical consumables and accessories in our inventory. We offer a wide range of medical equipment, ranging from drug cabinets and aspirators to needles, syringes, and diabetes test strips. Additionally, we also cater to your first aid requirements, ensuring you can find all the necessary items to handle immediate medical needs and emergencies.
With our tailored product range, we strive to assist in maintaining a clean, hygienic environment while meeting the medical needs of the care sector.
Care & Hygiene ProductsContact the Berwick team
Berwick is a family run business whose mission is to provide a quick, effcient and reliable service, to enable you to get straight back to what you do best - CARE. We pride ourselves on the quality of customer service our clients experience.
Frequently Asked Questions
We supply a complete range of products and services for care homes, covering everyday essentials through to specialist equipment. Our product range includes care and hygiene consumables, medical and nursing supplies, falls prevention products, moving and handling equipment, laundry chemicals, and furniture.
Alongside our products, we also provide added-value services to support care homes in working more efficiently. These include our Lean Audit to help reduce costs and improve processes, our Core Portal for easy ordering and management, tailored staff training and more.
Our phone lines are open from 8:00 AM to 5:00 PM, Monday to Friday. We will be closed on all UK National Bank Holidays and weekends.
Yes, all of the care homes we supply are supported by our customer care team, which includes dedicated Account Managers as well as a specialist Customer Service team to look after your day-to-day needs.
We offer next day delivery on all orders placed before 4:00 PM. We do not operate on a fixed delivery time schedule. However, you can contact our Customer Service team, and they will be able to give you a rough estimate of when your delivery is expected to arrive.
Yes, we offer next day delivery on all orders placed before 4:00 PM.
Yes, we deliver nationwide, offering next day delivery on all orders placed before 4:00 PM.
Delivery costs depend on your order value and the delivery type:
Orders under £75 = £12.50
Orders over £75 = FREE
If part of your order is out of stock, any items that are in stock will still be delivered on your selected delivery day. The out of stock items will be placed on back order, which you will be notified of.
Once our team has a confirmed date for when the out of stock items are due back in stock to us, we will contact you directly with an update on when you can expect delivery. We aim to get back ordered items delivered as soon as possible.
You have the right to return an order and request a refund within 30 days of receiving your goods. To do this, you must submit your return request by phone on 01743 440011 or email sales@berwickcare.co.uk within this 30 day period.
For full details, including any conditions or exclusions, please refer to our Returns Policy in our Terms and Conditions.
If you are not satisfied with a product you have received, please contact our Customer Service team to arrange a return or exchange. They will guide you through the process and let you know the next steps.
No, you do not need to open an account to place an order. However, if you plan to order regularly, our Core Portal can help you track your spending, manage orders, and access useful tools and downloads.
Credit or debit card, PayPal, on account, BACs, direct debit. Please note that we cannot take credit or debit card payments over the phone.
We accept the following payment methods:
- Credit or debit card (online only)
- PayPal
- On Account (subject to approval)
- BACS
- Direct Debit
Please note, we cannot take credit or debit card payments over the phone.
Our standard credit terms are 30 days.
You will receive an order confirmation by email as soon as your order is placed. Once your delivery has been completed, your invoice will be sent to you by email.
Our dedicated Account Managers provide a range of training and support, including:
- COSHH awareness sessions
- Product training on correct use for best results
- Guidance on health and safety risks
- Equipment training and demonstrations
- Incontinence training
- Laundry training
All training is designed to help your team use products safely, effectively, and with confidence, whilst reducing waste and inefficiencies.
Warranties and guarantees vary depending on the product. Please check the relevant product description for full details on the length and type of warranty or guarantee provided. If you need further help, our Customer Services team will be happy to assist.
You can access product Safety Data Sheets (SDS) in several ways:
- Download them directly from the chemical product page
- Access them in the Downloads section of your Core Portal login
- Contact Customer Services by email at sales@berwickcare.co.uk
- Call us on 01743 440011
For technical support or product-related queries, please contact our Customer Service team on 01743 440011 or email sales@berwickcare.co.uk. We have dedicated teams for different areas, so you’ll be directed to the right people to help with your enquiry as quickly as possible.
Office Hours
Monday - Friday 7:00 - 17:00
Closed weekends and bank holidays
Where To Find Us
Amethyst 2, Stafford Park 6,
Telford, TF3 3AT
Still Need Help?
Tel: 01743 440011
Email: sales@berwickcare.co.uk
