Our Customer

Who We Work With

We support a wide range of care providers, including:

Independent care homes

Looking for friendly, reliable support.
Procurement and finance teams

Managing budgets and reporting.

Multi-site care groups

Needing visibility, control, and standardisation.
Care home administrators

Who need ordering to be simple and stress-free.

Long-Term Partnerships, Not Just Orders

Many of our customers have been with us for years - some for decades. That's because we take the time to understand how each care home operates and adapt our support as they grow.

As Will Neal, Partner & Managing Director at Welford Healthcare, puts it:

"I'm really lucky that we've found Berwick Care. I have to admit that I was sceptical to start with (what supplier really wants to cut your expenditure?!), but I've found Berwick to be a real partner in helping us control costs and implement best practices across the group."

Real Results for Care Home Groups

For growing care home groups, visibility and control are essential. Our customers often come to us struggling with fragmented purchasing, unclear spend, and time-consuming admin.

One care home group CFO shared their experience after implementing Berwick's systems:

"As a care home group, we found that we did not have a centralised overview in our purchases. Berwick Care supported our need to have a centralised overview but also control budgets."

With Berwick's Lean Reporting and Core Portal, they gained:

Clear visibility across all sites
Budget controls to prevent overspend
Easy access to invoices and statements
Group-wide reports that integrate directly with their accounting system

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Friendly, Human Support You Can Rely On

We believe great service is just as important as great systems. Our customers regularly tell us how much they value the friendliness and consistency of the Berwick team.

Jennifer, Director at English Care, says:

"All the staff at Berwick Care are helpful, friendly and aim to please. The customer does seem to come first! The ongoing reviews and support is great. Products are good and quality is super."

Even delivery makes a difference:

"The delivery chap is always fun to talk to and provides a friendly and comical service always a pleasure taking his deliveries!"

JENNIFER, DIRECTOR @ ENGLISH CARE

"The delivery team are all really lovely and helpful, always putting our order in the correct locations and checking everything is okay for us."

SPRINGCARE BEECH HOUSE

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Training That Makes a Difference

We don't just install systems and walk away. Training and ongoing support are a key part of the Berwick experience.

A CEO from a care home group shared their feedback after on-site training:

"Everyone I've spoken to at Berwick has been lovely. But I just can't speak more highly of Lisa. She's done product training at a couple of our homes and they all feedback that Lisa was knowledgeable, approachable, and lovely."

This hands-on, personalised training ensures teams feel confident — not overwhelmed.

LEARN ABOUT OUR TRAINING